Last updated: October 20, 2026
Thank you for shopping with FOOT LOKKER. This policy explains how we prepare and deliver orders placed at footlokker.com.
Order processing
Orders are generally prepared within 2–4 business days after payment is confirmed. This includes order verification, product preparation, and packing. Business days are Monday through Friday, excluding public holidays. Orders received on weekends or holidays begin processing on the next business day.
Estimated delivery
After dispatch, standard shipping generally takes 7–15 business days. Processing time is separate from shipping time. These are estimates, not guaranteed delivery dates; destination, carrier operations, weather, holidays, and customs procedures may affect delivery.
Shipping destinations and charges
Available destinations and shipping charges are shown at checkout before you place your order. Shipping is available only to destinations supported at checkout. Any taxes or import charges collected by us are included in the checkout total; contact us before ordering if you need clarification about charges that may be collected separately by local authorities.
Buy 2, get free shipping
Orders containing at least 2 items qualify for free shipping, automatically applied at checkout. No discount code is required. You may select the same style or mix available colors and sizes. The offer applies to destinations for which a shipping service is available at checkout. Your final checkout total confirms the applicable shipping discount.
Tracking your order
We send shipping confirmation and tracking information where available after dispatch. Tracking updates may take time to appear after the carrier receives your parcel. If you cannot find your confirmation, check your spam folder or contact us with your order number.
Address corrections
Please check your delivery details carefully. Email support@footlokker.com as soon as possible to request a correction. We cannot guarantee changes after fulfillment has started and cannot redirect an order after dispatch. If a parcel is returned because of an incomplete or incorrect address, we will discuss available options and any additional shipping costs before reshipping.
Delays and delivery problems
If we cannot dispatch your order within the stated processing period, we will notify you with an updated estimate and the option to accept the delay or cancel the unshipped order for a full refund. Where required, we will obtain your consent to a delay or cancel and refund the unshipped order. If a dispatched parcel is significantly delayed, contact us so we can investigate with the carrier.
If tracking indicates delivery but the parcel is missing, check the delivery area and contact us promptly. For damaged parcels, retain the packaging and send photographs if available. We will investigate and work toward an appropriate resolution; tracking alone does not remove any rights you have under applicable law.
Contact
For shipping assistance, email support@footlokker.com and include your order number.